In the event that you have ever had a cloud website hosting account in the past or you've dealt with any other online service, you probably know from personal experience that for many things it is better to talk to a live person on the telephone rather than exchange tickets or email messages. If you'd like to know more about a specific service before you order it or if something small-scale should be done, for instance, it'll be far easier and a lot faster to get it done real-time. If you're given the option to get in touch with representatives over the phone, it's very likely that you're working with an actual hosting provider, not just a reseller. The level of support that you can get on the phone may differ between different suppliers - from very general issues to professional tech support. Usually most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are handled via electronic mail or tickets.

Phone Support in Cloud Website Hosting

Since we have live telephone support 14 hrs every day, you're able to get in touch with us and speak with our customer support agents to find out more about all cloud website hosting plans that we provide and make sure that our servers meet the system requirements for your websites prior to you buying anything. For your benefit, we have telephone numbers on as many as 3 different continents and you'll be able to call the one closer to you - in the United States of America, the UK or Australia. If you're already a customer, you can give us a call about general and billing matters, and about some tech matters. In case the trouble is strictly technical or it requires more time to handle, you should use our ticketing system, which will enable both you and our technical support team to monitor the info given by either side.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we offer feature live phone support for 14 hours daily. In case you are unsure which plan will be appropriate for your websites, you would like to learn more about the plan's specs or you need any other information about our solutions, you're able to call any of the local numbers that we have in the United States, the UK and Australia and our support agents will assist you. In case you already have an account, you're able to get in touch with us about general and sales matters, although we are often able to help with a multitude of technical issues as well. For entirely tech problems you will need to use our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the best option if your trouble needs more time to be resolved or it has to be escalated to our system administrators.