A 99.9% Server Uptime
Our cloud website hosting platform is based on a steady, enterprise–class hardware architecture and a significantly tweaked Linux variation. So, regardless of what your web site is, or how many visitors you’ve got, or even in the case of a DoS attack, our physical machines will stay up and your web sites will stay accessible online.
All our cloud website hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee stays intact. You'll find we're rather consistent like that.
A 99.9% Network Uptime Guarantee
Aside from our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on industry leading hardware supplied by Juniper. On top of that, on every router, we’ve placed a firewall with an advanced set of rules to be able to sift all dubious requests.
Therefore, in all our data centers – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you'll receive a 99.9% network uptime guarantee. Oh, and before your curiosity gets the better of you, this applies to all hosting plans.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your hard–earned cash on the line, You've got to be sure you're investing it wisely. For this reason, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel content with our cloud hosting plans or if you have to use a more robust hosting solution, like our VPS web hosting plans or our dedicated web hosting plans – we will give you a full refund, with no hidden costs or refund taxes.
24/7 Technical Support
We have carefully hand–picked each member of our 24x7 support team to ensure that we can provide the very best support to you. Each one of our technicians has several years experience dealing with web hosting. What’s more, they’re at your disposal 24/7 – you can get in touch with them at any time and they will respond ASAP.
Their average support ticket response time is well under twenty minutes. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered in under 60 minutes.