Client Support Channels
A Sixty–Minute Ticket Response Guarantee
Every assistance request you send to us will be attended to within maximum 60 minutes. If your trouble ticket or email calls for additional assistance from a server admin, we will without delay forward it and leave a comment to notify you that your matter is being examined. If you take advantage of the Managed Servers package, all of the server administration services included there will be carried out at a time of your preference.
An Excellent Client Support Service
Our customer support team will be available to you round–the–clock should you require assistance while working with the Site Control Panel or with any of the applications that we have preinstalled for your convenience on the server. And if you require assistance handling the everyday administration tasks on your server, you can have a look at our Managed Servers package, which includes backup disk space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Area
We have provided the Site Control Panel with a detailed knowledge base, which includes comprehensive explanations of all its features and functionalities. What’s more, we have filmed in–depth video tutorials that will further show you how to carry out a certain action or solve a commonly encountered issue. The educational articles and the video tutorials are easily accessible from every Site Control Panel section through the Videos and Help buttons located in the upper right corner.