Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Site Control Panel you’ll find a detailed Help Center section offering numerous articles and regularly asked questions. They are contributed by our support team of qualified technicians. Just fill in your question and our clever software will offer you the most appropriate answer.

  • Top quality support service

  • Tutorial Videos

  • If you’d rather watch how an action is performed or how a problem is remedied, rather than just reading about it, examine our collection of instructional video tutorials. They cover a lot of different topics and will help you swiftly learn how to work with the Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 help desk support service with a 60–minute response guarantee. A team of expert support engineers will be at your disposal to reply to all the enquiries that you might have. During off–peak times, a response will be given in even less than twenty minutes.