Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing your files or configuring different account settings. The ticketing system is being closely monitored 24x7x365 by our tech support team representatives and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to receive help. In contrast to some other web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request info relating to any billing or technical problem. Also, you can see a collection of articles, which will help you deal with the most commonly encountered challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from a single location, so we have integrated a ticketing system into the in-house built Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to handle the communication with our client care staff along with your storage space, which means that you will not have to remember one more login name for another admin console. You’ll be able to post a new ticket or to track the status of an old one with no more than a few mouse clicks while you’re browsing the files within your account. Plus, you can go through older tickets using an intelligent search function or check applicable FAQ articles, which offer solutions to commonly experienced obstacles. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum ticket response time being just 1 hour, so there’ll always be somebody to help you.