A ticketing system is the most widely used communication channel that hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to handle a problem that takes a certain amount of time to examine or that needs to be forwarded to an admin. In this way, all replies given by either party will be kept in the very same location in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll need to sign in and out of at least two accounts in order to complete a given procedure or to get in touch with the company’s customer service team. In case you would like to manage a couple of domain names and each one of them is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Plus, it might take significant time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing your files or configuring different account settings. The ticketing system is being closely monitored 24x7x365 by our tech support team representatives and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to receive help. In contrast to some other web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request info relating to any billing or technical problem. Also, you can see a collection of articles, which will help you deal with the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything from a single location, so we have integrated a ticketing system into the in-house built Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to handle the communication with our client care staff along with your storage space, which means that you will not have to remember one more login name for another admin console. You’ll be able to post a new ticket or to track the status of an old one with no more than a few mouse clicks while you’re browsing the files within your account. Plus, you can go through older tickets using an intelligent search function or check applicable FAQ articles, which offer solutions to commonly experienced obstacles. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum ticket response time being just 1 hour, so there’ll always be somebody to help you.