A live chat is among the many methods of communication supplied by some hosting companies as part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This way of contact is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand something compared to a call with an agent. Furthermore, when the issue that you have needs some time to be examined and dealt with, you're able to do something else in the meantime rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service free of cost as long as you have world wide web access even when your website hosting supplier is situated in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, we provide live chat support too. You're able to get in touch with us every single day, including holidays and weekends, and we can give you more information about the cloud website hosting plans that we supply in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for solely technical issues you'll need to open a ticket to the technical assistance team, as such matters require more time to be resolved, you can still get in touch with us through the live chat for some tech info. For example, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of problems, saving you lots of time. Even if our phone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every day, even on weekends and holidays. It is the perfect way to learn more details about our semi-dedicated hosting plans if you do not have an account yet or to have a problem resolved if you are a client and our support agents will assist you instantly no matter what time of the day you join the chat. In case you are hesitating which plan is better for your web sites, in case you need a piece of advice whether you should acquire a particular upgrade and how to order it or when you've got problems installing an email account on your computer, you can contact us and we will supply you with the needed details promptly. The live chat is accessible even after our phone lines are off for the day, therefore if you have an account here, you can be sure that you'll always enjoy instant help with any kind of question or issue that pops up.