One-Hour Response Guarantee in Cloud Website Hosting
If you are using one of our cloud website hosting plans and you have a query or experience some complication, you can get in touch with us 24x7 by opening a trouble ticket or by sending an e-mail and we guarantee that you’ll have an answer in no more than one hour. If the issue can be sorted out, we’ll do it before we get back to you, whilst if there is something that you have to do on your end, we will give you all the needed details – what settings to check, what possible solutions to try, and so on. Typically, you will obtain an answer within 30 minutes max, which implies that waiting for hours and hours or even for more than 1 day to receive help is something unthinkable. Our 1-hour reply guarantee is valid for any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff members will be at your service at all times and they’ll reply to any trouble ticket that you submit through our hosting Control Panel within no more than one hour. The response time is guaranteed irrespective of whether you’ve got a generic query regarding your semi-dedicated server or you chance upon a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we are available around the clock to address any technical, general or billing issue. If you contact us about anything that’s within our capacity, we will resolve it before we respond, which means that you won’t have to wait around for hours or even days while the problem continues. If there is something that you have to do on your end, we will give you the necessary details – what workable solutions to try, what steps to take, etc.