24/7 Customer Support in Cloud Website Hosting
We supply 24/7 customer, billing and tech support for all our cloud website hosting plans. Even if you aren't our customer yet and you have questions, we can assist you in a timely manner and supply you with the needed information, to give you a choice to make the very best decision when you obtain a new hosting account. We are available any time, including weekends and holidays, and we offer various means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have a couple of phone numbers internationally, so that you can call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive prompt help, especially if your site is not functioning efficiently for some reason. All of our semi-dedicated hosting plans come with 24/7 customer and tech support, consequently in case something comes up, you'll be able to use a number of methods to contact us - telephone line with multiple local numbers globally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic issues, which means that in case you don't have an account yet, for example, you are able to receive additional info regarding our services, or we will help you with less complicated technical issues. The next two methods are for strictly tech troubles or anything that is more time-consuming because it's much easier to track the dialogue between you and our tech support team. The guaranteed max reply time for them is just 1 hour, the actual one - 15-20 minutes, so you will not need to wait for a whole day so as to get support like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer comes with 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to contact us anytime, even holidays and weekends. For your convenience, we offer different means of communication - telephone support with a couple of local numbers worldwide, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it'll be much easier to keep track of what's going on. The maximum guaranteed response time for all the e-mail messages and tickets is 1 hour, yet it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we provide, our admins can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we supply feature 24/7 support via different means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the packages or you have some billing or general questions, you are able to phone one of the local numbers that we have internationally or you may use our live chat support and speak to a live agent. For solely tech difficulties which need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, as these channels are more appropriate to track a certain matter. The response time for them rarely is more than half an hour, so that you can forget all about having to wait for a whole day so as to get help. The support service is available for all server-related matters, and the pre-installed software. In case you need support for third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all the plans.